Refund policy

Returns & Refund Policy

 

At Vellor, we want you to be completely happy with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order.

 

Eligibility: Items must be unused, in their original condition and packaging, with proof of purchase.

 

Refunds: Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within a reasonable timeframe.

 

Exchanges: We only replace items that arrive defective or damaged. Contact us if this applies to your order.

 

Return Shipping: Customers are responsible for return shipping costs unless the item was faulty or incorrect.

 

Contact: For any questions about returns or refunds, please reach out to our customer service team.